The retail landscape today is more complex than ever. Customers expect seamless omnichannel experiences, rapid delivery times, and highly personalized engagement across both online and brick-and-mortar channels. Legacy retail systems were not built for this level of complexity resulting in disjointed data, limited visibility into operations, and broken customer experiences.
To enable unified commerce and accelerate growth, forward-thinking retailers need an integrated cloud platform that delivers end-to-end visibility and control in one scalable solution. NetSuite is that platform.
In this post, we’ll explore how NetSuite powers retail success through:
- Unified Commerce
- Customer 360
- Merchandising, Inventory and Order Management
- Business Insights and Analytics
- Omnichannel Fulfillment
- Why Choose Anchor Group?
- Is NetSuite Right for Your Retail Business?
Unified Commerce
At the core of NetSuite for retail is unified connectivity across all channels and touchpoints including:
- Point-of-Sale – Modern, cloud-based POS provides complete store system.
- Ecommerce – Fully integrated, #1 rated online storefront.
- Call Center – Connect call center across service, sales and marketing.
- In-Store Mobile – Empower associates with mobile devices for clienteling.
- Pickup and Endless Aisle – Leverage stores as mini-fulfillment centers.
Customer 360
With all interactions captured in one view, retailers can deliver personalized experiences:
- Customer Profiles – Transaction history, communication records, and behavior data in one place.
- Marketing Automation – Targeted, omnichannel campaigns based on interests.
- Clienteling – Store associates access rich customer data to personalize service.
- Loyalty Management – Custom program tiers and rewards integrated across channels.
Merchandising, Inventory, Order Management
NetSuite centralizes inventory, merchandising and order management workflows:
- Merchandise Planning – Assortment planning, allocation and replenishment.
- Vendor Management – Purchase order automation and vendor collaboration.
- Inventory Management – Real-time visibility and optimization across all nodes.
- Distributed Order Management – Unified inventory pool and order orchestration.
Business Insights and Analytics
With a unified dataset, retailers gain unparalleled insights through:
- Role-based Reporting – Tailored KPI dashboards for all stakeholders.
- Ad hoc Analysis – On-demand data investigation through pivot tables.
- Advanced Analytics – Predictive modeling, segmentation and forecasting.
Omnichannel Fulfillment
NetSuite optimizes fulfillment across channels:
- Store Fulfillment – Leverage store inventory for BOPIS, curbside pickup etc.
- Warehouse Management – Unified workflows from receiving to shipping.
- Inventory and Order Visibility – Real-time inventory tracking across network.
Why Choose Anchor Group?
When selecting a technology partner for retail transformation, choose experience and proven success. With over 10 years in NetSuite and 100+ implementations, Anchor Group has an unmatched track record. We bring:
- Deep Retail Expertise – We speak retail fluently across segments from apparel to food and beverage.
- Proven Methodology – Step-by-step playbooks to drive adoption and value faster.
- Prebuilt Accelerators – Custom workflows, reports and integrations tailored for retail.
- Client First Commitment – Our incentives are aligned with your success.
Is NetSuite Right for Your Retail Business?
NetSuite provides the visibility, control and connectivity retailers need to enable unified commerce and accelerate success.
To determine if NetSuite is the right solution for your expanding retail business, ask yourself:
- Are we struggling to see inventory across channels in real-time?
- Does our customer data live in silos limiting insights?
- Are inefficient systems and processes restricting growth?
If you answered “yes” to any of these questions, the time for change is now. Contact Anchor Group today to schedule a demo and receive a customized assessment of NetSuite for your retail operations.
